Regional Activity
WESTERN REGION
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ISO 9000 (2000 SERIES) : 27 JUNE 2000
ACMA Western Region organized an in-house programme
on ISO 9000 (2000 series) This series of International
quality standards is getting a new look which
will be effective from November 2000. The objective
of this programme was to discuss the forthcoming
change and the faculty making the presentations
were: |
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Mr A M Rana, retired General Manager (Quality Assurance)
from PAL – Peugeot Ltd., with 36 years experience
on various aspects of car manufacture and vendor development
as well as product development and Mr Mahesh Kasbekar,
Consultant- ISO 9001, BPR and TQM.
Mrs Pilloo C Aga, Chairperson ACMA (WR), welcomed
members and speakers. Her opening remarks dwelt on
the ever increasing demand for high quality in this
'quality conscious environment'. Only companies adapting
to the changing needs of the Customer, would survive
and grow. The agenda of the Customer was, quality,
flexibility and quicker response time, especially,
in the international market. It was, essential, for
an organization to focus on quality and process improvement
from the start-from design through manufacture and
supply to after sales service.
Clause by clause the expected changes were explained
by Mr Rana. In a nutshell the standard would : build
up around quality and delivery objectives of every
business process in a company; pertain to customer
satisfaction; seek to harmonise various management
system standards e.g. environment management systems
ISO 14000 and automotive industry QS 9000; ask purchase
managers to find ways to avoid delays owing to lack
of material; and keep costs down. While the existing
system dealt with customer satisfaction merely in
terms of the number of complaints, the new standard
would call for some actual measurements of customer
satisfaction.
BREMEN QUALITY MODEL (BQM) presented
by Mr Mahesh Kasbekar taught the Small and
Medium Enterprises (SME) a fast and effective
way of achieving ISO 9002 with its apt ingredients:
Cost Effectiveness and proven Methodology Support
Management, representative in Documentation Management,
structured approach for Documentation and GAT Analysis,
software support for Document Maintenance and Version
Control Technological support from Bremen. Included
in the presentation were Total Quality Management,
Customer Orientation and Continuous Improvement.
The response to this programme was excellent with
38 participants attending.
ACMA –Invest Seminar on Value Engineering:
July 2000, Mumbai
ACMA (WR) jointly with
INVEST (Indian Value Engineering Society) organised
a half day programme on Value Engineering where
the keynote address was given by Mr Ranjan Dasgupta,
National President of INVEST and case studies were
presented by Mr S L Padhye and
Mr G Raman, Member Board INVEST and Member Secretary
INVEST, respectively. |
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Chairperson Western Region, Mrs Pilloo C Aga, thanked
INVEST for joining with ACMA to present the programme
to the regional members. Recalling a press statement
made by Mr Jagdish Khattar of Maruti, that the company
saved Rs20 crores in the last year by implementing Value
Engineering measures and targeted a cost reduction of
Rs 90 crores in the current year, she emphasise that
these figures explained the problem industry was facing
today - the demand of cost reduction. Mrs Aga stressed
that Value Engineering could help industry to achieve
this demand to a very large extent for improved manufacturing
process, reduced rejections, improved productivity,
enhanced quality and competitiveness, would be benefits
that would accrue.
Mr. Dasgupta, defining Value Engineering
as "satisfying the required functions at the lowest
cost without sacrificing Quality, Performance, Delivery,
Maintainability, Environment and Safety", maintained
that perceptions should be set at the top level. Pointing
out that we were, generally, prisoners of our own Paradigms,
it was therefore up to us to shift and come out of our
"intellectual strike". Measures to be followed
were - Increased Customer Base, Improved Responsiveness,
Improved Customer Service and Reduced Operating Costs.
CEOs from 23 member companies attended and all commended
the programme as excellent. |
